We may collect the following types of information:
Account Information: When you create a Klere account, we collect your full legal name, email address, and optionally your phone number. We do not currently collect date of birth for partner-booking accounts.
Health and Wellness Information: Health conditions, dietary preferences, fitness goals, and wellness preferences you choose to provide.
Activity Information: Information about how you use app features, including scans, searches, and feature interactions.
Feedback: Responses or ratings you optionally submit through the app.
Community Content: Posts and replies you contribute to community features.
Support Communications: Messages or information you provide when contacting us for support or privacy requests.
Technical Information: Identifiers and session data associated with your use of the app.
We use the information we collect to:
Health and wellness information you provide is stored on your device. When you use features that require analysis or personalization, relevant information may be processed by our service providers to deliver the requested result.
Health and wellness information provided through Klere is for educational and informational purposes only. It does not constitute professional medical advice, diagnosis, or treatment.
AI-Assisted Analysis: Klere uses AI-assisted tools to deliver health and wellness information based on inputs you voluntarily provide. These tools are informational and educational in nature. They do not produce legal decisions, determine your eligibility for services, or otherwise make automated decisions that produce significant legal or similarly significant effects on you. All AI-generated outputs are intended solely to assist your personal wellness inquiry and do not substitute for the judgment of a licensed healthcare professional.
Healthcare Partner Compliance: Some partner providers accessible through Klere may be covered entities under the Health Insurance Portability and Accountability Act (HIPAA). Where our operations interact with such partners in a capacity that may constitute a business associate relationship, we are committed to honoring applicable HIPAA requirements, including the execution of Business Associate Agreements where legally required. Klere Health is actively implementing its HIPAA compliance framework and conducting the appropriate legal and operational review of its partner integrations. Health information you enter into the Klere app is stored locally on your device and is not transmitted to our partners — only limited matching information necessary to facilitate a booking or referral connection is shared, as described in Section 4.
We do not sell your personal information.
We may share your information with:
Service Providers: Companies that support our operations, security, communications, and features.
Healthcare Partners: For the purpose of referral matching and facilitating connections. Sharing with partners is limited to information necessary for that purpose. Your health profile and product assessments are not shared with partners.
Other Users: Community content you post is visible to other Klere users.
Legal Authorities: When required by law, court order, or government authority.
Successor Organizations: In connection with a merger, acquisition, or transfer of assets.
Other Recipients: For any other purpose with your authorization.
We maintain safeguards designed to protect your information. Access to personal information is limited to those who need it to operate our services.
No method of data transmission or storage is completely secure. We cannot guarantee absolute security.
Security Incident Notification: In the event of a security incident that affects your personal information and meets the notification thresholds established under applicable federal or state law, we will notify affected individuals through the contact information we have on file or through in-app or public notification, as required. Notification will be made in accordance with the applicable legal timeframes of the affected jurisdiction. We will also notify relevant regulatory authorities where required by law.
Providing certain information, such as optional feedback, is always your choice. Some account-based features require certain information to function.
You may have rights regarding your personal information, including:
To exercise any of these rights, contact us at [email protected].
Response Time: We will acknowledge and substantively respond to verifiable consumer privacy requests within 1 to 2 weeks of receipt. In the event a request requires additional time due to complexity or volume, we will notify you of the extension and the anticipated resolution date.
Klere is intended for users 13 years of age and older. During onboarding, users are required to affirmatively confirm they are at least 13 years old before accessing the app's features. This age confirmation serves as the user's representation that they meet our minimum age requirement.
We do not knowingly collect personal information from children under 13. In the event we discover that personal information has been collected from a child under 13 despite this safeguard, we will promptly delete it. Parents or guardians who believe their child has circumvented this confirmation should contact us at [email protected].
We work with service providers that support our operations, security, communications, and app features. These providers process information on our behalf under agreements that protect your data.
When you access external websites or services through links in the app, those services operate under their own privacy practices. We are not responsible for the privacy practices of external sites.
We collect limited usage information to operate and improve the app. This may include pseudonymous identifiers, session information, and approximate location derived from network data.
Your health conditions, preferences, and profile measurements are not included in routine usage analytics.
To request deletion of usage records associated with your device, contact [email protected].
We record interactions and referral activity when you engage with partner providers through the app. Partners confirm bookings through their own systems. We may receive compensation for eligible referral activity.
You may optionally provide booking responses or ratings after an appointment. These are used for internal reporting purposes only. Ratings are private and are not published as public reviews.
General browsing, scanning, and most app features are available without a Klere account.
An account is required to book or schedule appointments with partner providers. To create an account, we collect your full legal name and email address. Email is verified via a one-time passcode. Phone number is optional and unverified — it is used as a secondary contact and matching field only.
Details you provide are saved to simplify re-booking confirmation.
You may delete your account at any time through Settings or by contacting [email protected].
Posts and display names you contribute to community features are visible to other Klere users. Your health conditions are not automatically attached to community posts.
To request removal of a community post you authored, contact [email protected].
Account profiles are retained while your account is active and until deletion is requested.
Identifiable referral and feedback records are retained for up to one year from the date of creation, unless you request earlier deletion or applicable law requires longer retention.
You can clear locally stored information through app controls in Settings.
Deletion requests apply to reasonably associated personal information. Some information may be retained in limited form where required by law. Anonymized data may be retained after deletion.
Klere Health is operated by HealthLenz LLC. HealthLenz LLC is the legal entity responsible for this Privacy Policy and your data.
We may update this Privacy Policy as our services or applicable law changes. When we make material changes, we will provide notice at least 30 days before those changes take effect, through in-app notification, email, or both. Non-material clarifications may take effect upon publication. The effective date of the current version is shown in the published policy. Where applicable law requires your affirmative consent to a change, we will obtain it before the change applies to you.